Privacy Policy
Last updated: April 14, 2026
1. Information We Collect
Live Chat
When you use our live chat widget, we collect the display name you provide and the content of your messages. No account or login is required.
SMS Messages
If you text our phone number, we receive your phone number and message content via OpenPhone (Quo). We store these to display in our admin dashboard.
SMS Program Terms. When you text our show number, you are initiating the conversation and have effectively opted in. You may reply STOP at any time to unsubscribe from future responses from us, or HELP to receive contact information. Message and data rates may apply from your carrier. Message frequency is based on your own interaction — we do not send unsolicited texts. We do not sell, rent, or share mobile phone numbers or SMS message content with third parties or affiliates for marketing or promotional purposes.
Email Messages
Emails sent to our show address are ingested and stored, including the sender's name, email address, subject line, and message body.
Session Data
We use a session cookie for administrative authentication only. No tracking cookies or third-party analytics are used on this Site.
2. How We Use Your Information
- To display and moderate chat messages on the Site
- To receive and respond to listener questions and feedback
- To operate and improve the Site
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services that may process your data:
- OpenPhone (Quo) — for receiving SMS messages (OpenPhone Privacy Policy)
- ngrok — for secure tunneling to our server
4. Data Retention
Chat messages, SMS messages, and emails are retained in our database for the purpose of show operations. You may request deletion of your data by contacting us.
5. Data Security
We take reasonable measures to protect your information, including encrypted connections (HTTPS) and restricted admin access. However, no method of transmission over the Internet is 100% secure.
6. Children's Privacy
This Site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by reaching out through our Contact page.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact
For privacy-related questions, visit our Contact page.